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  HKin.com FAQ
Frequently Asked Questions

 
What is HKin.com? How to become a member?
How do I search for parts? How do I search for products or suppliers?
How do I buy? How do I sell?
How do I advertise on HKin.com? How do I place an ad in Trade Network magazine?
Where do I get the HKin.com toolbar? How do I apply for value-added services?
Does becoming an STRC member mean that my inventory will have unsurpassed top listing in buyer searches?
How are search results ranked? About online security


What is HKin.com?

Introduction
HKin.com is an industry-leading B2B marketplace of electronic components featuring excess inventory and rare and obsolete products from the Asia Pacific region. Based in Hong Kong, we strive to provide a highly reliable and efficient trading channel for traders, buyers and sellers.

Key services at HKin.com
In addition to website membership to allow traders to use our services, we also provide value-added services (VAS) for our members including Escrow, Escrow /i, Stock & Trade Reference Certificate and online and offline advertising services.

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How to become a member?

How to register

  1. Go to 'Register Now' button on the upper left corner of our homepage to register right away.

    Free Registration
  2. Choose a membership plan that is suitable for you (Trial, Basic, Standard, Corporate).
  3. Fill in your company information.
  4. After verifying your information, we will send you a confirmation email with your account name and password. Follow the instructions in the confirmation email to start using your account.

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Membership Plans
  1. Trial Member: suitable for new user to try out HKin.com services before registering as a member.
    • Post requirements
    • View offer / inventory
    • Search for offer / inventory
    • HKin.com News
    • 15-days free Standard Membership (see below)
  2. Basic Member: Suitable for frequent buyers, purchasing agents, manufacturers, OEMs and ODMs etc. We offer tailor-made solutions to accelerate procurement process and increase your competitiveness.
    • Post requirements
    • View offer / inventory
    • Search for offer / inventory
    • Auto-matching
    • Online negotiation
    • HKin.com News
    • Selected email alerts
    • Exclude country/company filter
    • Favorite country/company filter
  3. Standard Member: suitable for brokers, traders and distributors who want to aggressively develop their online business.
    • All Basic Member functions (as above)
    • Post up to 20,000 offers / inventory records
    • View requirements
    • Search requirements
  4. Corporate Member: suitable for traders or manufacturers who can enjoy our full range of services including e-catalog marketing in Supplier Directory.
    • All Standard Member functions
    • Post up to 50,000 offers / inventory records
    • E-Catalog
    • E-Catalog
    • Inventory submission to major search engines
    • Inventory submission to major search engines
    • 5 account users
    • Inventory submission to major search engines Auto-matching with non-member requirement

Free Trial & 15-Day Free Standard Member
New Trial members are able to use limited buying services on our platform without any membership fees. They are also entitled to try out our Standard membership for 15 days free of charge as an evaluation period for selling inventory. Trial members will receive a 15-Day Free Standard Membership invitation via email.

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How do I search for parts?

  1. Enter the part number into the Search input box and click the "search" button.

    Search
  2. To search for multiple parts at the same time, go into 'Advanced Search' , click the 'Multi-Part Search' box on the bottom and separate each part number with a line break.

    Advanced Search
  3. The 'Advanced Search' field has more fields for searching relevant results.

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How do I search for products or suppliers?

  1. Enter the part number into the Search input box and click the "search" button.

    Search
  2. To search for multiple parts at the same time, go into 'Advanced Search' , click the 'Multi-Part Search' box on the bottom and separate each part number with a line break.

    Advanced Search

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How do I buy?

Posting requirements
There are 3 kinds of requirements: public (viewable by anybody), match only (suppliers can view it if they have reciprocating items), or private (cannot be viewed by anyone).
  1. After you log-in, click the "buy" channel on the upper right corner of our homepage.

    Buy
  2. Click "Post requirements" and fill in the form according to your requirements. Suppliers can view and search for the parts.

    Post Requirements
  3. Click "Match Offer/Inventory With My Requirement" ,our system can auto-match your requirements.

    Match Offer/Inventory With My Requirement
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Contacting suppliers
  1. Search for the parts.
  2. Choose the parts you want to send RFQs for.

    Search
  3. Fill out a form with the required part information and this will be sent to the suppliers directly. Suppliers will reply you with quotations. You can find their replies in the 'Trade Message' area.

    Contacting Suppliers

Email alerts
Email alerts are a convenient and useful feature. Our system will generate matching requirements and available inventory and send them to subscribers. Users can choose to receive these email notifications in real-time or other time intervals.

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How do I sell?

Posting inventory
  1. After you log-in, click the "sell" channel on the upper right corner of our homepage.

    Sell
  2. You can upload your inventory into our database in the "Post Inventory" channel. Inventory must be updated every month and you can manage your inventory records after.

    Post Inventory
  3. Your inventory can also be tagged as offers so that buyers can search and match their requirements with your products.
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Contacting buyers
  1. You can view requirements from registered member or non-member.

    View Requirements
  2. Choose the parts you need after enter the part number in the search box.

    Contacting Buyers
  3. Fill out a form with required information and it will be sent to the buyer directly. Buyer's replies can be found in the 'Trade Message' area .

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How do I advertise on HKin.com?

We have several online advertisement packages to suit every company's needs. Fill out the form here and we will reply your advertising inquiry very soon.

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How do I place an ad in Trade Network magazine?

Simply email us at cs@hkinventory.com and our Account Executive will contact you very shortly with information on page selection, ad design and pricing schemes. You can also click here to find out more.

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Where do I get the HKin.com toolbar?

Free Toolbar

Our toolbar is a freeware that installs into your browser so you can search for parts and companies at any time. Click here and select your language and download the software. Follow instructions for easy installation.

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How do I apply for value-added services?

Escrow or Escrow /i
For further information on Escrow, please read further here. We also have Escrow tips which can be found in our Member Area Help Center. For Escrow specific questions, you may contact escrow@hkinventory.com.


STRC
You can visit here for more information on the benefits and application rules of STRC. For tips on maintaining your STRC status, you can read further in our Member Area Help Center. For STRC related issues, you can email strc@hkinventory.com. Or call us at +86 755 8328 7979.
For other VAS inquiries, you can contact cs@hkinventory.com.

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Does becoming an STRC member mean that my inventory will have unsurpassed top listing in buyer searches?

No. However, becoming a STRC member will help increase your likelihood of receiving preferred ranking over similar sellers without STRC status. Because STRC members have taken the necessary steps to have their business references and in-stock items verified, buyers are strongly recommended to purchase from our certified suppliers. The strengthened buyer confidence a company acquires by becoming a STRC member in itself is a continuous promotion of the firm.

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How are search results ranked?

Like most widely-known search engines, HKin.com calculates rankings with a precise algorithm. Our unique search technology will display the results in order of but not limited to relevancy, post date, buyer or seller's membership status and reliability/goodwill indicators. Such indicators may include: STRC status, acceptance of Escrow service, becoming a Top 10 Escrow Supplier and other related fields. From time to time we will modify our algorithm to give you all-time fair and relevant results.

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About online security

Protecting your password
We recommend that our users protect their password to prevent misuse. It is also advised that users change their password from time to time. Please read our Privacy Policy about 'Protecting your Information'.


Reported Companies
We have a section in our website that can be found in the homepage that lists companies that have been previously complaint about by previous members. These are verified complaints that serve as a reminder for members who wish to deal with these companies. We strongly advise all users to consult the Reported Companies section first before they begin any online deal.

Reported Companies
Buy & Sell Tips
HKin.com strives to minimize online risk for our members. We have come up with a list of tips that buyers and sellers can keep in mind when they are interacting with companies they are unfamiliar with online. Please read Buy & Sell Tips in detail for your protection.

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